Chhogori Warranty Policy

Chhogori offers a one-year limited warranty covering manufacturing defects in materials or workmanship.

Coverage

  • Applies to manufacturing defects only

  • Valid for one (1) year from the original date of purchase

  • Proof of purchase is required

What’s Not Covered

The warranty does not apply to damage resulting from:

  • Misuse, including exceeding recommended weight limits:

    • Large Packs (70–110 litres): 27 kg

    • Mid Packs (50–60 litres): 20 kg

    • Summit or Minimal Packs: 7 kg

  • Neglect, accidents, or improper care

  • Normal wear and tear

  • Alterations or modifications

  • Commercial use (e.g. rental, delivery services)

  • Purchases from third-party platforms (e.g. eBay, Amazon)

Resolution Options

If your item is found to have a manufacturing defect, Chhogori will, at its discretion:

  • Repair the item

  • Replace it with the same or similar item

  • Refund the original purchase price

Submitting a Warranty Claim

  1. Contact our support team

  2. Include a description and clear photos of the issue

  3. Provide your dated proof of purchase

Repairs Outside Warranty

If your item is not covered under warranty but appears repairable, we may still be able to assist. Please contact us to discuss available options and costs.